ISO

Scope

Standardization of IT Service Management and IT Governance.

Develop standards, tools, frameworks, best practices and related documents for IT Service Management and IT Governance, including areas of IT activity such as audit, digital forensics, governance, risk management, outsourcing, service operations and service maintenance, but excluding subject matter covered under the scope and existing work programs of JTC 1/SC 27 and JTC 1/SC 38.

The work will initially cover:

• Governance of IT, including the development of the ISO/IEC 38500 series standards and related documents.
• Operational aspects of Governance of IT, including ISO/IEC 30121 Information Technology — Governance of digital forensic risk framework, and interfaces with the management of IT as well as the role of governance in the area of business innovation.
• All aspects relating to IT service management, including the development of the ISO/IEC 20000 series standards and related documents.
• All aspects relating to IT-Enabled Services — Business Process Outsourcing, including the development of the ISO/IEC 30105 series standards and related documents.

Standardization of assessment methods, design practices, operation and management aspects to support resource efficiency, resilience and environmental sustainability for and by information , data centres and other facilities and infrastructure necessary for service provisioning

To avoid any duplication of work and to support innovation, SC 39 will engage in active liaison and collaboration with

• other JTC1 entities
• ISO TC 207, ISO TC 242, ISO TC 257;
• IEC TC 100, IEC TC 111, IEC PC 118, SMB SG 4, IEC/TC 57/WG 2 and IEC/TC 9
• ITU-T SG 5; and
• Any other appropriate body including external organizations (e.g. consortia)

Standardization in the areas of Cloud Computing and Distributed Platforms including:

• Foundational concepts and technologies,
• Operational issues, and
• Interactions among Cloud Computing systems and with other distributed systems

SC 38 serves as the focus, proponent, and systems integration entity on Cloud Computing, Distributed Platforms, and the application of these technologies. SC 38 provides guidance to JTC 1, IEC, ISO and other entities developing standards in these areas.

Standardization of generic biometric technologies pertaining to human beings to support interoperability and data interchange among applications and systems.

Generic human biometric standards include: common f ile frameworks; biometric application programming interfaces; biometric data interchange formats; related biometric profiles; application of evaluation criteria to biometric technologies; methodologies for performance testing and reporting and cross jurisdictional and societal aspects.

Excluded is the work in ISO/IEC JTC 1/SC 17 to apply biometric technologies to cards and personal identification. Excluded is the work in ISO/IEC JTC 1/SC 27 for biometric data protections techniques, biometric security testing, evaluations and evaluations methodologies.

Standardization in the field of information technologies for learning, education, and training to support individuals, groups, or organizations, and to enable interoperability and reusability of resources and tool.

Excluded from this scope are:

• standards or technical reports that define educational standards (competencies), cultural conventions, learning objectives, or specific learning content.
• work done by other ISO or IEC TCs, SCs, or WGs with respect to their component, specialty, or domain. Instead, when appropriate, normative or informative references to other standards shall be included. Examples include documents on special topics such as multimedia, web content, cultural adaptation, and security.

Standardization in the field of user-system interfaces in information and communication technology (ICT) environments and support for these interfaces to serve all users, including people having accessibility or other specific needs, with a priority of meeting the JTC 1 requirements for cultural and linguistic adaptability.

This includes:

• user interface accessibility (requirements, needs, methods, techniques and enablers);
• cultural and linguistic adaptability and accessibility (such as evaluation of cultural and linguistic adaptability of ICT products, harmonized human language equivalents, localization parameters, voice messaging menus);
• user interface objects, actions and attributes;
• methods and technologies for controlling and navigating within systems, devices and applications in visual, auditory, tactile and other sensorial modalities (such as by voice, vision, movement, gestures);
• symbols, functionality and interactions of user interfaces (such as graphical, tactile and auditory icons, graphical symbols and other user interface elements);
• visual, auditory, tactile and other sensorial input and output devices and methods in ICT environments (for devices such as keyboards, displays, mice);
• user interfaces for mobile devices, hand‐held devices and remote interactions.

Standardization in the field of document structures, languages and related facilities for the description and processing of compound and hypermedia documents, including:

• languages for describing document logical structures and their support facilities
• languages for describing document-like objects in web environments facilities
• document processing architecture and formatting for logical documents facilities
• languages for describing interactive documents facilities
• multilingual font information interchange and related services facilities
• final-form document architecture and page information interchange facilities
• hypermedia document structuring language and application resources facilities
• API's for document processing

Standards for data management within and among local and distributed information systems environments. SC 32 provides enabling technologies to promote harmonization of data management facilities across sector-specific areas. Specifically, SC 32 standards include:

• reference models and frameworks for the coordination of existing and emerging standards;
• definition of data domains, data types, and data structures, and their associated semantics;
• languages, services, and protocols for persistent storage, concurrent access, concurrent update, and interchange of data;
• methods, languages, services, and protocols to structure, organize, and register metadata and other information resources associated with sharing and interoperability, including electronic commerce.

Standardization in the field of Sustainable Cities and Communities will include the development of requirements, frameworks, guidance and supporting techniques and tools related to the achievement of sustainable development considering smartness and resilience, to help all Cities and Communities and their interested parties in both rural and urban areas become more sustainable.

Note: TC 268 will contribute to the UN Sustainable Development Goals through its standardization work.

The proposed series of International Standards will encourage the development and implementation of holistic and integrated approaches to sustainable development and sustainability.

ISO 37101:2016 establishes requirements for a management system for sustainable development in communities, including cities, using a holistic approach, with a view to ensuring consistency with the sustainable development policy of communities.

Standardization of basic characteristics, test methods and other related items of products such as 2D and 3D Printers/Scanners, Copiers, Projectors, Fax and Systems composed of their combinations, excluding such interfaces as user system interfaces, communication interfaces and protocols.

SC 28 is one of the few product or hardware oriented subcommittees in the JTC 1 community. As such fundamental output of this group has been standards on product specification descriptors, methods for measurement of productivity of hardcopy devices, quality of hardcopy output and yield of consumables (ink and toner cartridges). SC 28 will continue the expansion of measurement methods for consumables and productivity. SC 28 will also extend the image quality assessment to support print permanence and durability. In 2015, due to the changing nature of market needs for office equipment and related technologies with increasing usage of 3D technology in the office environments, SC 28 enlarged its scope with including 3D Printers/Scanners. SC 28 will continue to monitor developments for 3D printers/scanners in the office/home space to identify areas for potential development to address customer needs. Not only 3D area, SC 28 starts to align its work program for IoT and accessibility with JTC 1 strategic directions where applicable.

3D Printing and scanning