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Information technology — Cloud computing — Service level agreement (SLA) framework — Part 1: Overview and concepts

ISO/IEC 19086-1:2016 seeks to establish a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs).

This document specifies

a) an overview of cloud SLAs,

b) identification of the relationship between the cloud service agreement and the cloud SLA,

c) concepts that can be used to build cloud SLAs, and

d) terms commonly used in cloud SLAs.

ISO/IEC 19086-1:2016 [ISO/IEC 19086-1:2016]

Cloud computing — Service level agreement (SLA) framework — Part 2: Metric model

This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples. This document establishes a common terminology and approach for specifying metrics.

This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service customers (CSCs). This document is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and ISO/IEC 19086-4.

This document does not mandate the use of a specific set of metrics for cloud SLAs.

ISO/IEC 19086-2:2018 [ISO/IEC 19086-2:2018]

Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements

ISO/IEC 19086-3:2017 specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086‑1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers.

ISO/IEC 19086-3:2017 does not provide a standard structure that would be used for cloud SLAs.

ISO/IEC 19086-3:2017 [ISO/IEC 19086-3:2017]

Information technology — Cloud computing — Interoperability and portability

ISO/IEC 19941:2017 specifies cloud computing interoperability and portability types, the relationship and interactions between these two cross-cutting aspects of cloud computing and common terminology and concepts used to discuss interoperability and portability, particularly relating to cloud services.

ISO/IEC 19941:2017 is related to other standards, namely, ISO/IEC 17788, ISO/IEC 17789, ISO/IEC 19086‑1, ISO/IEC 19944, and in particular, references the cross-cutting aspects and components identified in ISO/IEC 17788 and ISO/IEC 17789 respectively.

The goal of this document is to ensure that all parties involved in cloud computing, particularly CSCs, CSPs and cloud service partners (CSNs) acting as cloud service developers, have a common understanding of interoperability and portability for their specific needs. This common understanding helps to achieve interoperability and portability in cloud computing by establishing common terminology and concepts.

ISO/IEC 19941:2017 [ISO/IEC 19941:2017]

Information technology — Cloud computing — Cloud services and devices: Data flow, data categories and data use

ISO/IEC 19944:2017

- extends the existing cloud computing vocabulary and reference architecture in ISO/IEC 17788 and ISO/IEC 17789 to describe an ecosystem involving devices using cloud services,

- describes the various types of data flowing within the devices and cloud computing ecosystem,

- describes the impact of connected devices on the data that flow within the cloud computing ecosystem,

- describes flows of data between cloud services, cloud service customers and cloud service users,

- provides foundational concepts, including a data taxonomy, and

- identifies the categories of data that flow across the cloud service customer devices and cloud services.

ISO/IEC 19944:2017 is applicable primarily to cloud service providers, cloud service customers and cloud service users, but also to any person or organization involved in legal, policy, technical or other implications of data flows between devices and cloud services.

ISO/IEC 19944:2017 [ISO/IEC 19944:2017]

Information technology — Cloud computing — Guidance for policy development

This document provides guidance on the use of international standards as a tool in the development of those policies that govern or regulate cloud service providers (CSPs) and cloud services, and those policies and practices that govern the use of cloud services in organisations.

This includes material that explains cloud computing concepts and the role of cloud computing international standards in formulating policies and practices.

The document makes references to various international standards. Where possible, these standards are ISO/IEC standards. Where a suitable ISO/IEC standard is not available, references are made to documents published by other WTO-registered standards bodies.

As explained in the WTO Agreement on Technical Barriers to Trade (TBT), standards play a vital role in supporting technical regulations and conformity assessment, however this document does not cover matters of trade.

ISO/IEC TR 22678:2019 [ISO/IEC TR 22678:2019]

Information technology — Cloud computing — Framework of trust for processing of multi-sourced data

This document describes a framework of trust for the processing of multi-sourced data that includes data use obligations and controls, data provenance, chain of custody, security and immutable proof of compliance as elements of the framework.

ISO/IEC TR 23186:2018 [ISO/IEC TR 23186:2018]

Information technology — Underwater acoustic sensor network (UWASN) — Part 4: Interoperability

ISO/IEC 30140-4:2018 The ISO/IEC 30140 series provides general requirements, reference architecture and high-level interface guidelines supporting interoperability among underwater acoustic sensor networks (UWASNs). Part 4 provides information on interoperability requirements among entities within a UWASN and among various UWASNs.

ISO/IEC 30140-4:2018 [ISO/IEC 30140-4:2018]

Information technology — Underwater acoustic sensor network (UWASN) — Part 3: Entities and interface

ISO/IEC 30140-3:2018 The 30140 series provides general requirements, reference architecture and high-level interface guidelines supporting interoperability among underwater acoustic sensor networks (UWASNs). Part 3 provides descriptions for the entities and interfaces of the UWASN reference architecture.

ISO/IEC 30140-3:2018 [ISO/IEC 30140-3:2018]

Information technology — Sensor networks — Services and interfaces supporting collaborative information processing in intelligent sensor networks

ISO/IEC 20005:2013 specifies services and interfaces supporting collaborative information processing (CIP) in intelligent sensor networks which includes:

  • CIP functionalities and CIP functional model,
  • common services supporting CIP,
  • common service interfaces to CIP.
ISO/IEC 20005:2013 [ISO/IEC 20005:2013]

Information technology — Internet of things (IoT) use cases

ISO/IEC TR 22417:2017(E) This technical report identifies IoT scenarios and use cases based on real-world applications and requirements. The use cases provide a practical context for considerations on interoperability and standards based on user experience. They also clarify where existing standards can be applied and highlight where standardization work is needed.

ISO/IEC TR 22417:2017 [ISO/IEC TR 22417:2017]

Information technology — Sensor networks — Use cases of aeronautics industry: Active Air-flow Control

ISO/IEC TR 22560:2017(E) This Technical Report describes the concepts, issues, objectives, and requirements for the design of an active air-flow control (AFC) system for commercial aircraft based on a dense deployment of wired and wireless sensor and actuator networks. It focuses on the architecture design, module definition, statement of objectives, scalability analysis, system-level simulation, as well as networking and implementation issues using standardized interfaces and service-oriented middleware architectures.

ISO/IEC TR 22560:2017 [ISO/IEC TR 22560:2017]