Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements

Abstract

ISO/IEC 19086-3:2017 specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086‑1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers.

General Information

ICT rolling plan topic: Cloud and Edge Computing