Standard

This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples. This document establishes a common terminology and approach for specifying metrics.

This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service customers (CSCs). This document is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and ISO/IEC 19086-4.

This document does not mandate the use of a specific set of metrics for cloud SLAs.

ISO/IEC 19086-1:2016 seeks to establish a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs).

This document specifies

a) an overview of cloud SLAs,

b) identification of the relationship between the cloud service agreement and the cloud SLA,

c) concepts that can be used to build cloud SLAs, and

d) terms commonly used in cloud SLAs.

ISO/IEC 30140-3:2018 The 30140 series provides general requirements, reference architecture and high-level interface guidelines supporting interoperability among underwater acoustic sensor networks (UWASNs). Part 3 provides descriptions for the entities and interfaces of the UWASN reference architecture.

ISO/IEC 30140-4:2018 The ISO/IEC 30140 series provides general requirements, reference architecture and high-level interface guidelines supporting interoperability among underwater acoustic sensor networks (UWASNs). Part 4 provides information on interoperability requirements among entities within a UWASN and among various UWASNs.

ISO/IEC 17788:2014 provides an overview of cloud computing along with a set of terms and definitions. It is a terminology foundation for cloud computing standards.

ISO/IEC 17788:2014 is applicable to all types of organizations (e.g., commercial enterprises, government agencies, not-for-profit organizations).

ISO/IEC 17789:2014 specifies the cloud computing reference architecture (CCRA). The reference architecture includes the cloud computing roles, cloud computing activities, and the cloud computing functional components and their relationships.

ISO/IEC 18384-1:2016 establishes vocabulary, guidelines, and general technical principles underlying service oriented architecture (SOA), including principles relating to functional design, performance, development, deployment, and management.

ISO/IEC 18384-3:2016 defines a formal ontology for service-oriented architecture (SOA), an architectural style that supports service orientation. The terms defined in this ontology are key terms from the vocabulary in ISO/IEC 18384-1.

Provides a framework for managing entity authentication assurance in a given context.